Return, Refund & Cancellation Policy

1. Returns

As Tongue Tastic sells packaged food products, we follow a limited return and refund policy to maintain product safety and hygiene.

Food products are generally not eligible for return once delivered, except in cases where the product is:

• Damaged during transit
• Incorrectly delivered
• Missing from the order
• Received in a condition that makes the product unsuitable for use

2. Damaged or Incorrect Product

If you receive a damaged, incorrect or defective product, please contact us within 48 hours of delivery.

Please provide the following information:

• Order number
• Photographs or videos of the package
• Photographs of the product
• A brief description of the issue

3. Refunds

Our team will review a reported issue and, where applicable, arrange a replacement or refund.

If your refund is approved, it will be processed to the original payment method, where applicable. The time taken for the refund to reflect in your account may depend on your bank or payment provider.

4. Cancellation

Order cancellation may be requested before the order is dispatched. Once an order has been dispatched, cancellation may not be possible.

To request cancellation, contact us as soon as possible through WhatsApp or email and provide your order number.

5. Non-Returnable Situations

Returns or refunds may not be accepted for:

• Change of mind after delivery
• Products that have been opened or used
• Products damaged after delivery due to improper handling or storage
• Requests made after the specified reporting period
• Incorrect address or contact details provided by the customer

6. Promotional Orders

Orders placed under special offers, discounts or promotional campaigns may be subject to additional terms communicated with the respective offer.

7. Contact Us

For return, refund or cancellation requests, please contact us with your order number available.